[T2DMan]

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Contact Details:
710 Pollen Street
Thames
Ph. 0-7-868 3292

[Fat Little Hobbits]

Without doubt the worst service we have ever had in New Zealand – by a long shot.
And judging by other reviews we are not alone.

A party of five, one decided to have the poached eggs on toast while the rest of us decided on counter food. Simple fare like a panini, a fish pie and a couple of hot pots.

The person that took our order was just plain grumpy. Horrible in fact verging on plain rudeness. She took our order and waved the piece of scrap paper that contained out order behind her without looking to see if anyone was available. In the end she just thrust it at the cook who crushed it as he took it.

It took about ten minutes for the eggs to arrive along with our drinks but there was no sign of the rest of our order.

Three times we queried or food with the staff. Once with the person that was meant to be the ‘manager’. He said he would check. A visit to back to the counter and the ‘manager’ had done absolutely nothing. Grumpy who had taken our order told me that our order had been served to us.

They finally found our order and the counter-food dribbled out but it took some 45 minutes from our arrival. In that time one of the hot pots morphed into a pie and my panini remained missing in action – arriving just as we ran out of time and had to leave.

No apology the staff just blamed each other.

Simply put – Don’t bother going there. If you do be prepared to clean you own table as the staff don’t and enjoy your long wait!

It is a shame as the little outback area is lovely.