[Ruzzle]

Add your review of Origins Restaurant & Bar and be part of the fun .

Contact Details:
Westgate Shopping Centre
Massey
Auckland
Ph. 09-831 0266

Cuisine:
Bars

[Sparklechick]

Unit 1
Westgate Shopping complex
Ph: 831 0266

Four of us went for dinner there on a Saturday night. We booked so we'd get a table. We were not told they had a large private function in there though or we may have considered going elsewhere.

Service was extremely slow. We ordered breads to start which arrived after an age with our entrees. The bar service was slow also.

FINALLY our mains turned up and unfortunately one of the mains was cold. Cold chicken burgers are not nice. The meal was returned and we asked for plain fries to replace the burger. I'd almost finished my meal when I got up to ask where the fries were, it was explained to me that they were very busy and had other orders to fill. I informed them that if the fries didn't turn up before I'd finished my meal we would all be walking out. The fries turned up just before my last bite.

In saying that though, the food that turned up hot was very good. I ordered the scotch fillet (medium rare) with bernaise sauce and it was cooked to perfection, the bernaise sauce was delectable.

I was also extremely impressed with their damage control - no charge for the burger meal or bowl of fries, 10% off the total bill and no charge for the alcohol consumed which turned our quite beneficial for us, the two boys had ordered imported beer and we'd had a bottle of Church Rd Chardonnay.

Ah, the wine list ... not very adventurous at all. I ordered a bottle of pinot gris and was told they didn't sell it any more!

Very disappointing for one of our diners but all in all we were impressed with how they handled the situation and the rest of the meals were fantastic.

[T2DMan]

Congrats to Origins on what should be a lesson for all restaurants on how to turn a bad situation good. Life happens, but its how we deal with the consequences that determine peoples opinions.

Thanks for your balanced review Sparklechick.